Need to Report an issue

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Need to Report an issue --

If you have experienced an incident, received treatment, or have a concern you believe should be reported, please complete the form below. Your feedback is important to us and helps ensure we continue to provide professional, accountable service to our community.

If you require immediate assistance or need to speak with someone directly, please contact the on-duty officer at 940-479-2488 to initiate the process.

All reports are reviewed thoroughly and handled in accordance with the policies and procedures of the Ponder Volunteer Fire Department. When required, matters will be referred to the appropriate authorities to ensure transparency, accountability, and proper resolution.

Texas Department of State Health Services

Complaint Procedure

An individual or a representative of an organization can file a complaint to report if a law or rule was broken by a community health worker, instructor, or training program as stated in Chapter 48, Texas Health and Safety Code or 25 Texas Administrative Code, §§146.1–146.8. The complaint is sent to the Department of State Health Services (DSHS). 

Note: This complaint form is specific to DSHS-CHW program oversight and support.

Complaint Process

You can send completed complaint forms in three different ways:

Email: chw@dshs.texas.gov 

Mail: 
Texas Department of State Health Services 
Promotor(a)/Community Health Worker Training and Certification Program
P.O. Box 149347, Mail Code 1945
Austin, TX 78714-9347

Fax: 512-776-7555

Questions? 

If you have questions regarding complaints, please call: 512-776-2777